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Profile of SoonDuvall

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General information

Registriert am
Friday, September 21st 2018, 11:31pm
Number of profile visits
11 (0.02 visits per day)
Rank
Beginner
Last activity
Saturday, September 22nd 2018, 12:58am

Personal information

Birthday
Jul 21st 1960 (59)
Location
Paris France
Occupation
study Chemistry
Hobbies
Running

Contact possibilities

Personal website
http://www.bluetechproject.eu/news-and-events?body_value=Consumer+relationship+management+%28CRM%29+is+a+term+that+recognizes+practices%2C+strategies+and+systems+that+companies+use+to+manage+and+analyze+customer+interactions+and+data+during+the+consumer+lifecycle%2C+with+the+goal+of+bettering+business+relationships+with+customers%2C+helping+in+customer+retention+and+driving+sales+growth.+CRM+systems+are+designed+to+compile+information+on+customers+across+different+channels+--+or+parts+of+contact+between+the+customer+and+the+company+--+which+could+are+the+company%27s+website%2C+telephone%2C+chat%2C+direct+snail+mail%2C+marketing+materials+and+interpersonal+media.++CRM+application+-+https%3A%2F%2Fmeta.stackexchange.com%2Fusers%2F343008%2Flilijalali++systems+can+also+give+customer-facing+personnel+detailed+information+on+consumers%27+information+that+is+personal%2C+purchase+history%2C+buying+preferences+and+concerns.%3Cbr%3E+%3Cbr%3E++%3Cbr%3E+%3Cbr%3E++CRM+software+consolidates+customer+information+and+documents+into+a+single+CRM+database+so+business+users+can+more+easily+access+and+control+it.+The+other+main+functions+of+this+software+include+recording+various+customer+interactions+%28over+email%2C+telephone+calls%2C+social+media+or+other+channels%2C+depending+on+system+capabilities%29%2C+automating+various+workflow+processes+such+as+tasks%2C+calendars+and+signals%2C+and+giving+managers+the+ability+to+track+performance+and+productivity+based+on+information+logged+within+the+system%3Cbr%3E+%3Cbr%3E++%3Cbr%3E+%3Cbr%3E++Companies+might+consider+cloud-based+CRM+as+a+more+cost-effective+option.+Suppliers+such+as+Salesforce.+por+charge+by+an+individual+on+a+subscription+basis+and+provide+the+option+of+every+month+or+yearly+payments.%3Cbr%3E+%3Cbr%3E++%3Cbr%3E+%3Cbr%3E++Info+security+is+a+main+concern+for+companies+by+using+a+cloud-based+system+considering+that+the+company+doesn%27t+physically+control+the+storage+and+repair+of+its+data.+If+the+cloud+provider+goes+away+of+business+or+is+acquired+by+another+company%2C+a+company%27s+data+can+be+compromised+or+lost.+Compatibility+issues+can+also+arise+when+data+is+in+the+beginning+migrated+from+a+company%27s+previous+system+to+the+cloud.+Finally%2C+cost+may+become+a+concern%2C+since+paying+subscription+fees+for+software+can+be+more+costly+than+on-premises-based+models.%3Cbr%3E+%3Cbr%3E++%3Cbr%3E+%3Cbr%3E++Open+source+CRM+programs+make+source+code+offered+to+the+public%2C+allowing+companies+to+make+alterations+with+no+cost+to+the+company+employing+it.+Open+up+source+CRM+systems+also+allow+the+addition+and+customization+of+data+links+to+social+media+stations%2C+assisting+companies+looking+to+improve+social+CRM+procedures.+Vendors+such+as+SugarCRM+are++popular+choices+-+www.oracle.com%2Fus%2Fproducts%2Fapplications%2Fsiebel%2Foverview%2Findex.html++in+the+open+source+market.%3Cbr%3E+%3Cbr%3E++%3Cbr%3E+%3Cbr%3E++Adoption+of+any+of+these+CRM+deployment+methods+will+depend+on+a+company%27s+business+needs%2C+resources+and+goals%2C+since+each+has+different+costs+associated+with+it.%3Cbr%3E+%3Cbr%3E++%3Cbr%3E+%3Cbr%3E++Traditionally%2C+data+intake+techniques+for+CRM+systems+have+been+the+responsibility+of+sales+and+marketing+departments+as+well+as+contact+center+agents.+Sales+and+marketing+teams+procure+leads+and+update+the+system+with+information+throughout+the+customer+lifecycle+and+contact+centers+gather+data+and+revise+customer+history+documents+through+service+call+and+technical+support+interactions.%3Cbr%3E+%3Cbr%3E++%3Cbr%3E+%3Cbr%3E++The+advent+of+social+multimedia+and+the+proliferation+of+mobile+phones+has+induced+CRM+providers+to+up+grade+their+offerings+to+include+new+features+that+focus+on+customers+who+use+these+technologies.%3Cbr%3E+%3Cbr%3E++%3Cbr%3E+%3Cbr%3E++To+add+value+to+customer+interactions+on+social+media%2C+businesses+use+various+tools+that+screen+social+conversations%2C+from+specific+mentions+of+a+brand+to+the+frequency+of+keywords+used%2C+to+determine+their+target+audience+and+which+platforms+they+use.+Other+tools+are+designed+to+analyze+social+press+feedback+and+address+customer+queries+and+issues.+Corporations+are+enthusiastic+about+capturing+comments+such+as+a+consumer%27s+likelihood+of+recommending+their+products+and+the+consumer%27s+overall+satisfaction+in+order+to+produce+marketing+and+service+strategies.+Companies+try+to+integrate+social+CRM+data+with+other+customer+data+obtained+from+sales+or+marketing+departments+in+order+to+get+an+one+view+of+the+customer.%3Cbr%3E+%3Cbr%3E++%3Cbr%3E+%3Cbr%3E++Another+way+through+which+interpersonal+CRM+is+adding+value+for+companies+and+customers+is+customer+communities%2C+where+customers+post+reviews+of+goods+and+can+indulge+with+some+other+clients+to+troubleshoot+issues+or+research+products+in+real+time.+Customer+communities+provides+low-level+customer+satisfaction+for+certain+varieties+of+problems+and+reduce+the+number+of+contact+center+calls.+Consumer+communities+can+also+advantage+companies+by+giving+new+product+ideas+or+responses+without+requiring+companies+to+enlist+feedback+groups.%3Cbr%3E+%3Cbr%3E++%3Cbr%3E+%3Cbr%3E++Portable+CRM+--+or+the+CRM+applications+built+for+smartphones+and+tablets+--+is+becoming+a+necessary+for+sales+representatives+and+marketing+professionals+who+want+to+access+customer+information+and+perform+tasks+when+they+are+not+bodily+in+their+offices.+Mobile+phone+CRM+programs+take+good+thing+about+features+that+are+unique+to+mobile+devices%2C+such+as+GPS+and+voice-recognition+capabilities%2C+as+a+way+to+better+serve+customers+by+providing+employees+access+to+this+information+out+and+about.%3Cbr%3E+%3Cbr%3E++%3Cbr%3E+%3Cbr%3E++For+all+of+the++advancements+-+https%3A%2F%2Fwww.salesforce.com%2Fcrm%2Fwhat-is-crm%2F++in+CRM+technology%2C+without+the+proper+management%2C+a+CRM+system+could+become+little+more+than+a+glorified+repository+where+customer+information+is+stored.+Data+sets+must+be+connected%2C+distributed+and+prepared+so+that+users+may+easily+access+the+information+they+need.%3Cbr%3E+%3Cbr%3E++%3Cbr%3E+%3Cbr%3E++Companies+also+have+difficulties+to+achieve+a+%22single+view+of+the+customer%2C+%22+where+many+different+data+sets+can+be+seamlessly+accessed+and+established+in+a+single+dial+or+interface+to+create+one+view+of+your+user%27s+account+and+relevant+information.+Challenges+arise+when+customer+data+is+siloed+in+several+separate+systems+or+when+data+is+complicated+by+duplicate+or+out-of-date+information+that+slows+down+and+hampers+the+business+process.+These+problems+can+lead+to+a+fall+in+customer+experience+scheduled+to+long+wait+times+during+phone+calls%2C+incorrect+handling+of+technical+support+cases+and+other+issues.%3Cbr%3E+%3Cbr%3E++%3Cbr%3E+%3Cbr%3E++Studies+show+that+customers%2C+particularly+Millennials%2C+are+significantly+dissatisfied+with+the+contact+center+experience.+They+demand+multiple+avenues+of+communication+with+a+company+and+expect+a+seamless+conversation+across+many+different+programs%2C+the+most+used+of+which+usually+tend+to+be+Web+talk%2C+mobile+programs+and+sociable+media.+The+main+problem+of+a+CRM+system+is+delivering+a+cross-channel+customer+experience+that+is+steady+and+reliable.

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